Get a quote - run this course for your team in-house at your own location

Facilitators
Course Facilitators

Contact Us
Our contact details
Join our mailing list
Link to our site

Home > ... > Course Content

Essential People Skills for Managers Course Program

We run the 2-day "Essential People Skills for Managers" course as an in-house course for your team at cities around Australia, Asia and the UK. This is a fast-paced and highly practical learning experience and draws on the extensive business experience of the facilitators and their professional insight into the psychology of people and teams. The program includes case studies, role plays, and practical tips, tools and techniques to help you get even better results as a manager, team leader or supervisor.

The emphasis is on developing people skills and on the practical application of techniques. A large part of the course is structured around a practical "simulation" that follows the life of a management initiative - from dealing with more senior management through to setting and agreeing goals for team members, dealing with dissent and conflict and coaching under-performance

During the management simulation you will be working in a team with up to 7 colleagues, and each team will prepare for and run a series of meetings with the course facilitator who role-plays a number of "senior managers" and "team members". This ensures you will have the opportunity to participate directly in the process of managing upwards and downwards, dealing with challenging people and situations and developing your skills and confidence. You will receive feedback and advice on your current management style and take away powerful tools and proven techniques to help you deal with the real-life hurdles and challenges of being a manager, team leader or supervisor.


2-Day Course Program

Course times: The course usually starts at 8:30am and finishes at 5:30pm each day.

1. Current Management Challenges
  • Current challenges in your organisation
  • What are the characteristics of the successful manager?
  • Why ‘command and control’ fails in today’s organisation
  • New organisational structures and new ways of operating
  • How to get the best out of people

Essential People Skills for Managers - the challenges

7. MANAGEMENT SIMULATION:
Coaching for performance

Practical management simulation and skills development session in small groups each facilitated by an experienced course leader

  • The secrets of successful performance management
  • Hints to help you delegate more effectively
  • How to give effective performance feedback
  • Using 'AID' to give quick positive feedback to boost performance
  • Applying the coaching process
  • Using the 'GROW' process to plan and manage a coaching session to develop the performance of your team

2. CASE STUDY:
Getting the Most out of People

Video & group work: review of a real-life business challenge solved by introducing a new way of managing and the creative use of people in teams to boost performance

  • The ‘real’ challenges of management
  • Releasing untapped potential in teams
  • Removing obstacles to personal performance
  • The best-kept secrets: how to engage people, motivate them and get them to take greater responsibility
  • Characteristics of the effective manager, team leader and supervisor
 8. Energising Individuals and Teams
  • Identifying what motivates your team
  • Team dynamics and the development cycle - what to do with poorly developed teams
  • The role of recognition and incentives
  • How to motivate others through job enrichment and involvement
  • Tailoring communication to motivate others
  • 26 practical ways to build a high energy team

    • Energising individuals and teams
3. PERSONAL 360° PROFILING:
Developing your Management Skills

Feedback & action planning: Reviewing your 360° Management Style results and preparing development actions

  • Benchmarking your skills and management style against
    over 2,000 managers
  • Using your profile to develop your business management,
    team management and self management skills
  • Measuring your own ‘Emotional Intelligence’ and identifying
    developmental actions
  • 10 important ways to boost your 'Emotional Intelligence'

Management Development Profiler

9. MANAGEMENT SIMULATION:
Dealing with Difficult People

Practical management simulation and skills development session in small groups each facilitated by an experienced course leader

  • How to handle strong emotion in yourself and others
  • Preparing for the ‘tough’ conversations
  • Dealing effectively with poor performance
  • Simple but effective steps for dealing with conflict and resolving disputes
  • Harnessing the positive potential of conflict - striking the balance

 

Practical interactive management simulation
4. MANAGEMENT SIMULATION: Dealing with Demanding Senior Managers

Practical management simulation and skills development session in small groups each facilitated by an experienced course leader

  • A simple but effective technique to manage expectations
  • Practical methods to help you clarify what senior managers ‘really’ want
  • Four effective questioning and listening techniques: OARS
  • How to take charge in meetings with assertive managers
  • The 80:20 rule and why you will fail without it
  • 15 powerful ways to help you manage upwards
 10. VIDEO CASE STUDY:
Managing People Through Change

Video & group work: review of a real change project where a real organisation learns from its mistakes by unsuccessfully attempting to introduce change (but without the necessary steps to engage stakeholders in the change process)

  • How to gain commitment to change initiatives
  • Engaging business teams in the change process
  • How to overcome inertia and maintain momentum
  • 14 Critical Success Factors
  • Applying a proven 5-Stage Change Model
5. SKILLS PRACTICE:
Developing your Influencing Skills
  • A simple-but-effective 7-step process to help you say ‘no’
  • Using your Emotional Intelligence to get what you want
  • The importance of ‘Leverage’ and how to boost yours
  • Four habits of highly successful negotiation
  • Quick reference palm cards for your guidance after the course.
 11. Personal Action Planning
  • Using the Personal Development Workbook
  • Over 150 action steps to boost your effectiveness
  • Developing your personal action plan

Essential People Skills for Managers, Supervisors and Team Leaders
6. Developing your Coaching Skills
  • The secrets of successful performance coaching
  • How to use questions to promote learning
  • 6 types of feedback that get results
  • Techniques for coaching difficult team members

Take away our comprehensive, practical palm cards and check-lists for your guidance after the course...yours to keep!

Palm cards, checklists and comprehensive reference materials to take away