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Facilitators
Meet our course leader and facilitators for the "Essential People Skills for Managers" course:
Daryl Wightman
MA(Cambridge), CPsychol, Registered Psychologist (NSW)
is Managing Director of Performance Dynamics and will be your Organisational Psychologist and Course Leader. He has 30 years experience as a management consultant and has a unique background in both business systems and human behaviour. He joined Andersen Consulting (now Accenture) as an IT Consultant in 1978 and managed project teams designing and implementing large computerised business systems for clients in insurance and banking in London. Then working with Professor Peter Saville at the SHL Group he developed widely used psychometric tests and assessments of management capability and potential now used by leading organisations worldwide. He then joined PricewaterhouseCoopers as an Organisational Psychologist and Managing Consultant and assisted organisations in Europe and Australia to introduce leading edge Human Resources and Management Development practices to align human performance with business goals. He regularly facilitates business planning and change management initiatives for clients. He has assisted over 100 major organisations in Australia, New Zealand, Asia, Europe, UK, USA and Canada including the Australian Stock Exchange, BHP Billiton, Queensland Health Department, Qantas, British Nuclear Fuels, Jaguar Cars, Lloyd’s underwriters, Westpac, Vodafone, Unilever, the Commonwealth Secretariat and the Turkish Government. Daryl is a regular speaker on change management and is one of the authors of ‘Australian Human Resources Management’ (Pitman). He was awarded a scholarship to Cambridge, holds a double MA in Physics and Psychology from Cambridge University and is a registered Organisational Psychologist.
Kate McLaughlin
BA(Hons), PGCE, ACIB
is Training Director of Performance Dynamics and has over 20 years experience in management training and business consultancy in London and Sydney. She specialises in designing improved training and business processes to boost the effectiveness of front-line and central operations teams for clients in the financial services sector and was a project manager in the first project in Europe to centralise branch banking operations. Kate designs and implements training and development solutions to support business improvement initiatives. Her past clients include HSBC, Schroders, Hill Samuel and Midland Montagu. She holds a BA(Hons) from Southampton University, Post Graduate Certificate in Education (Cambridge University) and is an Associate of the Chartered Institute of Financial Services (UK).
Natalie Verdon
BA (Psych)
has over 15 years experience in management consultancy and in senior management roles in private sector organisations including Managing Director of a manufacturing company. She specialises in change management processes taking a holistic view of business systems, organisational culture and factors that influence bottom-line results. She is co-author of the "International Customer Service Standard" (1999) and is a regular speaker and trainer on customer service and process improvement. Her clients include Pfizer, Westpac, Qantas and Woolworths. She holds a Bachelor of Arts degree in Psychology and is a licensed assessor for the International Standards Accreditation Board.
Places are limited. Book on this world-class course now and you will take away countless highly effective skills and techniques to help you:
